How to Raise a Support Ticket
Getting help quickly from our support team.
Last updated
To reach the NAI TALK team, click Support Tickets in the client area menu, then New ticket. Give it a short subject, choose a category (for example My website, Email, Domain or Billing & payments), pick the website it's about if there is one, and describe what's happening — you can attach up to 3 screenshots or files. We reply on the ticket and email you when we do; you can reply back, and close the ticket once it's sorted (replying reopens it).
For quick how-to questions, click Help & Support (or the Need help? button) to ask the help assistant — it answers instantly from these guides. You can also message us on WhatsApp. Priority support is included on Business and Premium Website Care plans.
Was this helpful?
Still stuck? Contact support