Knowledge Base for the Client Area

Getting Started with Your Client Dashboard

A quick tour of your dashboard so you know where everything lives before you start managing services.

How to Order Hosting and Manage Services

How to browse plans, place a hosting order, and manage the services you already have.

How to Pay an Invoice

The payment methods available for settling an invoice, step by step.

How to View Your Invoices

Finding and downloading any invoice on your account.

How to Download Your Receipt

Get a PDF receipt for any invoice you have paid, including part payments.

How to Search and Register a Domain

Step-by-step: searching for a domain, checking availability, and completing registration.

How to Transfer a Domain

What you need before starting a domain transfer, and what happens during the process.

How to Renew a Domain

Renew a domain you registered with NAI TALK, and switch auto-renewal on or off.

How to Fund Your Wallet

Adding money to your NAI TALK wallet for faster future payments.

How to Use Pay with Wallet

Using your wallet balance to settle an invoice in one click.

How to Manage Saved Cards

Viewing, disabling, or removing a saved payment card.

How Auto-Renewal Works

What triggers an auto-renewal charge, and how to control which method is used.

How to Update Your Profile

Editing your personal and company information from My Profile.

How to Raise a Support Ticket

Getting help quickly from our support team.

How to Add Hosting to a Domain

Adding a Website Care Plan to a domain you already own with us.

How to Renew a Service

Manually renewing a domain or hosting service before or after auto-renewal.

How to Create a Business Email Account

Create a professional email address like [email protected] from your hosting service.

How to Create a Database

Create a MySQL database for WordPress or any other web application.

How to Create an SSH/SFTP Account

Create a secure login for uploading files with an SFTP program.

How to Use the File Manager

Browse, upload and unzip your website's files without any extra software.

How to Set Up SSL and PHP for Your Website

Turn on HTTPS with a free SSL certificate or your own, and switch PHP on or off.

How to Sign In to Green Mail

Open Green Mail, the free webmail included with your NAI TALK hosting, and sign in to your business mailbox.

How to Check (Pick Up) Your Emails in Green Mail

Find new mail, open messages and attachments, search, and keep your inbox tidy.

How to Send an Email in Green Mail

Write a new email, add Cc or Bcc, attach files, use a template or schedule it for later.

How to Reply to and Forward Emails

Reply to the sender or everyone, forward with the original attachments, and let the AI assistant draft a reply.

How to Set Up Email Filters and a Vacation Reply

Sort incoming mail automatically, reply when you're away, and forward copies to a colleague.

How to Set Up Your Email on Your Phone or Outlook

Use your business mailbox in Outlook, Apple Mail, Gmail or your phone's mail app, alongside Green Mail.